Thank you for your purchase with us. We hope you are happy with your recent purchase. However, if you receive damaged or defective product you may return or Exchange it to us for a full refund or get it replaced with the new one under certain conditions once your order will be received by us refund will be credit in original payment option with in 7 working day.

LEGAL ENTITY: Tripod | BRAND: Round2Earth

WEBSITE: buyround2earth.com

At round2earth, our primary goal is to provide a world-class shopping experience for premium products imported from the USA. We understand that international shopping requires trust, which is why we have established a transparent and customer-centric Return & Refund Policy in full compliance with Google Merchant Center guidelines and Indian Consumer Protection laws.

1. 14-DAY HASSLE-FREE RETURN WINDOW

We offer a comprehensive 14-day return and exchange window for most items purchased on buyround2earth.com. We want you to be completely satisfied with your global purchase. If the product you received is damaged, defective, or significantly different from what was described on our website, you are eligible for a full refund or a replacement. The 14-day period begins from the date the product is delivered to your registered address in India.

2. CONDITIONS FOR RETURNS & EXCHANGES

To ensure a fair process for all our customers, we request that returned items meet the following criteria:

• The item must be in its original, unused condition with all brand tags, labels, and original documentation intact.

• Items mentioned as “Non-Returnable” on the product page (such as hygiene-based products or customized goods) are generally excluded from returns unless they arrive in a damaged or defective state.

3. VOLTAGE COMPATIBILITY & ELECTRONICS SUPPORT

Since our products are curated directly from the United States, certain electronic items operate on a 110V-120V standard.

• Our Responsibility: We are committed to educating our customers. We clearly mention voltage requirements on every electronic product page to ensure you are well-informed before purchase.

• Customer Support: If you have questions about how to use your US-imported electronic device in India, our support team is available to guide you on selecting the right voltage converter. We aim to ensure your product functions perfectly from day one.

• USA vs India Standards: Most products imported from the USA operate on 110V-120V, whereas India uses 220V-240V. We clearly mention specific voltage requirements on every product page.

• Free Premium Adapter: To ensure a hassle-free experience, round2earth provides a FREE high-quality plug adapter with every electronic item so it fits perfectly into Indian wall sockets.

• Safety First: We recommend checking if your device is “Dual Voltage” or requires a transformer before use. For any technical assistance, contact our support team at +91 93010212477.

4. THE RETURN PROCESS

Initiating a return at round2earth is simple and transparent:

• Step 1: Contact our dedicated support team at support@buyround2earth.com or via WhatsApp/Call at +91 93010212477 within the 7-day window.

• Step 2: Provide your order ID and a brief description of the issue (including photos or videos if the item is damaged).

• Step 3: Once approved, we will arrange for a reverse pickup or guide you on the return shipping process.

• Step 4: Upon receiving the item at our inspection center and verifying its condition, we will process your refund or dispatch your replacement immediately.

5. INSTANT REFUND GUARANTEE

We respect your money. Once your return is inspected and approved, we initiate the refund process within 24-48 hours.

• Payment Method: The refund will be credited back to your original payment method (PhonePe, Cashfree, Net Banking, or Credit/Debit Card).

• Timeline: While we process refunds instantly, it may take 2 – 3  working days for the amount to reflect in your bank statement, depending on your bank’s internal processing times. We will provide you with a refund confirmation receipt for your records.

6. CANCELLATION & REFUSAL OF DELIVERY

We offer a “Stress-Free Cancellation” policy.

• Before Shipment: You can cancel your order anytime before it leaves our USA facility for a 100% instant refund.

• During Transit: If your order is already in international transit and you wish to cancel, you may simply refuse to accept the delivery when the courier arrives at your doorstep.

• Refund on Refusal: Once the courier confirms the refusal/return to us, we will process your full refund to the original payment method without any hidden penalties.

7. EXCEPTIONS & DAMAGED ITEMS

In the rare event that you receive a non-returnable item in a damaged condition, please reach out to us within 2 – 3 working days. We are committed to fairness and will evaluate such cases individually to provide a refund or store credit, ensuring that no customer is left dissatisfied due to transit issues.

8. CONTACT US FOR ASSISTANCE

Our customer support team is based in India and is ready to help you with any concerns regarding your international order.

LEGAL ENTITY: Tripod | BRAND: Round2Earth

WEBSITE: buyround2earth.com

• Email: support@buyround2earth.com

• Customer Care Number: +91 93010212477

• Address: H. No. 145 Main Road, Patparganj Village Mayur Vihar Phase 1 East Delhi – 110091