Shipping Policy

Legal Entity: Tripod | Brand: Round2Earth

Business Model: Direct Import (USA/Canada/AUS to India)

At Round2Earth (Tripod), we specialize in bringing global products to your doorstep. We take full responsibility for your prepaid orders, ensuring a seamless journey from international warehouses to your home in India. Once your payment is complete, our dedicated team handles everything—from international procurement to Indian customs clearance.

1. SHIPPING TIMELINES

Since we curate and import premium products from international locations (USA, Canada, and Australia), our shipping process is more detailed than domestic delivery. We ensure every product is inspected before it reaches you.

Note: Business days exclude Saturdays, Sundays, and Public Holidays.

2. THE STEP-BY-STEP JOURNEY OF YOUR ORDER

• Step 1 (Sourcing): Once you place an order on buyround2earth.com, it is sent to our authorized distributors in the USA.

• Step 2 (Quality Check): The product reaches our US/International hub where we inspect it for damages and verify authenticity.

• Step 3 (Export): Packages are manifest for export via premium partners like FedEx, DHL, and BlueDart International.

• Step 4 (Customs Clearance): Upon arrival in India, round2earth (Tripod) manages all import formalities and duty payments. You don’t have to pay anything extra.

• Step 5 (Final Inspection): The package reaches our India warehouse (Delhi/Mumbai) for a final quality check before domestic dispatch.

• Step 6 (Last-Mile Delivery): We ship it to your doorstep using trusted partners like Delhivery, BlueDart, or DTDC.

3. SHIPPING CHARGES & TRANSPARENCY

• Zero Hidden Costs: All international and domestic shipping is FREE.

• Inclusive Pricing: The price you pay at checkout includes all international freight, handling, and Indian import duties. We guarantee that no additional amount will be requested at the time of delivery.

4. ORDER TRACKING

Transparency is our priority. Every order is assigned a unique tracking ID.

• How to Track: You can track your order directly on our website’s “Track Order” page or through your account dashboard.

• Real-time Updates: You will receive SMS/Email notifications at every stage—from the USA warehouse dispatch to local delivery in India.

5. CUSTOMS & COMPLIANCE

round2earth strives to be 100% compliant with Indian Import laws. We ensure that the products listed on our site are lawful for import. In the rare event that a shipment is delayed at customs due to paperwork, our dedicated team coordinates with the authorities to resolve it immediately. Your satisfaction and the safe delivery of your product are our top priorities.

6. REASONS FOR POTENTIAL DELAYS

While we meet our 15-day window 99% of the time, delays may occasionally occur due to:

• Unforeseen flight delays or weather conditions.

• National holidays or peak festival seasons in the USA or India.

• Extended customs inspection procedures.

• Natural calamities or global health emergencies.

• In case of any significant delay, our support team will keep you informed proactively.

CONTACT & SUPPORT

We are here to build trust and bring global products to your life. If you have any questions regarding your shipment, feel free to reach out:

• Legal Name: Tripod Brand Name: Round2Earth

• Support Email: support@buyround2earth.com

• Customer Care: +91 93010212477

• Registered Address: H. No. 145, Main Road, Patparganj Village, Delhi – 110091