LEGAL ENTITY: Tripod | BRAND: round2earth

WEBSITE: buyround2earth.com

MODEL: International Facilitation (USA to India Direct)

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1. LEGAL BINDING AND ACCEPTANCE OF SERVICE

This Terms of Service agreement is a legally binding contract between you (the “User” or “Customer”) and Tripod (operating under the brand name “round2earth“). By accessing, browsing, or utilizing the e-commerce services provided on buyround2earth.com, you acknowledge that you have read, understood, and voluntarily agreed to be bound by every clause, sub-clause, and policy mentioned herein. These terms govern your entire journey—from the moment you browse our curated USA-sourced catalog to the final delivery of your order at your Indian doorstep. We reserve the right to modify these terms at any time to stay compliant with evolving Indian e-commerce laws and international trade regulations. Your continued use of the platform following any such updates signifies your acceptance of the revised terms, ensuring a transparent and legally sound relationship between the merchant and the consumer.

2. THE PREMIUM IMPORT FACILITATION MODEL

round2earth operates as a premier international facilitation platform that bridges the gap between the United States retail market and the Indian consumer. Unlike traditional domestic retailers, our business model revolves around the direct procurement of high-demand, authentic products from the USA. When you place an order on our platform, you are engaging us to act as your comprehensive service provider for international logistics. We take the full burden of cross-border trade upon ourselves, including the sourcing from authorized US distributors, international air freight management, and the complex legalities of Indian customs clearance. Our mission is to democratize access to global products while providing the local comfort of an Indian business entity (Tripod), ensuring that you receive the best of the world without the complexities typically associated with international shipping.

3. ABSOLUTE PRICING TRANSPARENCY AND “ZERO EXTRA COST” GUARANTEE

One of the primary pillars of the round2earth experience is our “All-Inclusive Pricing” policy, specifically designed to eliminate the anxiety often associated with hidden international charges. The price displayed on the product page and confirmed at the time of checkout is the final “Landed Price” in Indian Rupees (INR). This comprehensive price includes the base cost of the product, international shipping overheads, handling fees, and, most importantly, all applicable Indian Import Duties and Taxes. We strictly guarantee that no customer will ever be asked to pay any additional amount to the delivery executive, the customs department, or any logistics partner upon the arrival of the package in India. Any fluctuations in customs duty rates or international freight surcharges after the order is placed are absorbed entirely by Tripod, ensuring that your financial commitment remains fixed and predictable.

4. PRODUCT AUTHENTICITY AND GLOBAL STANDARDS

We understand that trust is the foundation of international shopping. Therefore, round2earth provides a 100% Authenticity Guarantee for every single item listed on our website. Every product is sourced directly from licensed brand outlets, authorized retailers, or reputable distributors within the United States. We maintain a rigorous supply chain audit process to ensure that the goods you receive are genuine and meet the high-quality standards expected of products sold in the US market.  The core product will be the same authentic item you would find on a shelf in a New York or Los Angeles store. We stand behind every item we sell, taking full responsibility of the product’s pedigree and quality.

5. COMPREHENSIVE CUSTOMS MANAGEMENT AND COMPLIANCE

Navigating the complexities of the Indian Customs Department is a significant hurdle in international trade, which is why round2earth (Tripod) manages this entire process internally. By utilizing our service, you authorize us and our designated customs house agents (CHAs) to act on your behalf to clear the imported merchandise. We handle all documentation, classification of goods under the Harmonized System (HS) codes, and the remittance of import fees to the Government of India. While the law requires us to maintain records of the “Importer of Record,” we have streamlined this process so that the customer faces no administrative burden. We ensure that every shipment is cleared legally and ethically, adhering to the latest Foreign Trade Policy and Customs Act regulations, so your purchase is always “white” and fully compliant with national laws.

6. ELITE PAYMENT SECURITY PROTOCOLS (CASHFREE & PHONEPE)

To protect your sensitive financial information, round2earth has integrated with India’s most robust and RBI-compliant payment ecosystems—Cashfree and PhonePe. These gateways comply with PCI-DSS (Payment Card Industry Data Security Standard) requirements. When you transact on our site, your data is processed through secure tunnels that prevent unauthorized access. We do not store, record, or have any access to your credit/debit card numbers, CVV, or net banking credentials. By partnering with these industry leaders, we provide you with multiple secure payment options, including UPI, Wallets, and Secure Cards, ensuring that your path from selection to ownership is protected by the highest level of cybersecurity available in the e-commerce industry.

7. DETAILED HANDLING AND QUALITY ASSURANCE TIMELINES

Every order placed on buyround2earth.com undergoes a meticulous two-stage verification process to ensure accuracy. The first stage involves our US-based fulfillment centers where the product is inspected for quality and packaging integrity. This “Handling Time” typically spans 2 to 4 business days. During this period, our team ensures that the item is exactly what you ordered and that it is fortified with international-grade protective packaging to survive the long-haul flight to India. We believe that a few days of careful preparation in the US warehouse significantly reduces the risk of damage or incorrect items, providing a much higher success rate for your international delivery experience.

8. GLOBAL LOGISTICS AND DOORSTEP DELIVERY COMMITMENT

Shipping a product across 8,000 miles requires a sophisticated logistics network. round2earth utilizes a “Hub-and-Spoke” delivery model, partnering with premium carriers like DHL, FedEx, and UPS for the international leg, and specialized last-mile delivery partners within India. The total estimated “Transit Time” from our US warehouse to your Indian address is generally 10 to 15 business days. This duration accounts for air freight transit, sorting at international hubs, and the final delivery process. We take full responsibility for the package throughout this journey. Our “Doorstep Delivery” commitment means that our responsibility only ends when the package is physically handed over to you or an authorized recipient at your registered shipping address, ensuring a seamless end-to-end chain of custody.

9. END-TO-END TRACKING AND REAL-TIME UPDATES

We believe that transparency reduces anxiety. As soon as your order is dispatched from our New Delhi facility, a unique tracking number is generated and shared with you via email and SMS. This tracking system provides granular visibility, allowing you to see where your package is and when it is out for delivery in your city. Our integrated tracking API pulls data directly from our logistics partners, ensuring that you have the most current information at your fingertips. This level of detail is part of our commitment to keeping you informed and confident throughout the international shipping process.

10. PRODUCT COMPATIBILITY AND US SPECIFICATIONS

Since a significant portion of our inventory is sourced from the United States market, customers should be aware that many electronic products manufactured for the U.S. are designed to operate on a 110V–120V electrical standard, whereas India follows a 220V–240V system.

Round2Earth makes every reasonable effort to clearly mention voltage and regional specifications within product descriptions. Customers are advised to carefully review these specifications before placing an order.

To ensure seamless usability in India and prevent technical incompatibility, Round2Earth provides a suitable voltage converter or adapter (where required) along with the product at no additional cost, unless otherwise stated. This is done to support safe operation and enhance customer convenience.

11. CANCELLATION AND ORDER MODIFICATION POLICY

At round2earth (Tripod), we prioritize your convenience and offer a very flexible cancellation policy to ensure you shop with total confidence. We understand that plans can change, which is why we allow our customers to request a cancellation at any stage before the product is delivered. If you change your mind shortly after placing the order, we provide a “No-Questions-Asked” instant cancellation and a 100% full refund to your original payment method. Even if the order has moved further into our international logistics chain, we are committed to assisting you. Our primary goal is your satisfaction, so if you wish to cancel, simply reach out to our support team, and we will handle the process for you. We take the full responsibility of managing the back-end logistics so that you don’t have to worry about any penalties or complex procedures. Your trust is more important to us than a single transaction, and we ensure that the refund process is as smooth and transparent as the purchase itself.

12. RETURNS, REPLACEMENTS, AND FULL REFUND GUARANTEE

Your peace of mind is our priority. If a product arrives in a damaged condition, is defective, or does not match the description provided on our website, round2earth (Tripod) assumes full liability. We offer a “No-Hassle” return and refund process for such instances. Customers are requested to report any discrepancies within 48 hours of delivery with accompanying photo or video evidence. Once our quality team verifies the claim, we will initiate a full refund to the original payment method (PhonePe/Cashfree). We do not believe in making customers jump through hoops; if we made a mistake or if the logistics failed, we take the hit and ensure you get your money back in 5 to 7  business days.

13. DATA PRIVACY AND ENCRYPTED STORAGE

At round2earth, we treat your personal data as a sacred trust. Any information collected—such as your name, shipping address, and contact details—is used exclusively for the purpose of order fulfillment and communication. We utilize industry-leading server architecture to ensure that your data is protected against breaches or unauthorized access. We have a strict “No-Spam” policy and we never sell, rent, or trade your personal information with third-party marketing agencies. Your data remains within the Tripod ecosystem, used only to enhance your shopping experience and ensure that your global orders reach you safely.

14. LIMITATION OF LIABILITY AND FAIR RESOLUTION

While we take every precaution to ensure a perfect delivery, international trade is subject to external factors such as airline delays, weather conditions, and government inspections. round2earth (Tripod) limits its liability to the total transaction value of the order. We are not liable for any indirect, incidental, or consequential damages. However, we are deeply committed to “Fair Resolution.” This means that in any dispute, we aim for a solution that leaves the customer satisfied. We prefer direct communication and mediation over legal conflict, ensuring that our brand reputation for reliability remains untarnished.

15. PROHIBITED USES AND INTELLECTUAL PROPERTY

The content, images, logos, and proprietary descriptions found on buyround2earth.com are the intellectual property of Tripod. Any unauthorized reproduction, scraping, or commercial use of our site’s content is strictly prohibited. Furthermore, our services are intended for personal, non-commercial use by individual consumers. Any attempt to use our platform for bulk resale, fraudulent transactions, or to circumvent customs laws will result in immediate account termination and may be reported to the appropriate legal authorities in India.

16. INDEMNIFICATION AND LEGAL COMPLIANCE

By using our services, you agree to provide truthful and accurate information for the purpose of shipping. You agree to indemnify and hold round2earth (Tripod) harmless from any claims arising out of the provision of false information or the misuse of our platform. We operate in full compliance with the Information Technology Act, 2000, and the Consumer Protection (E-Commerce) Rules, 2020. Our goal is to maintain a legally upright platform that protects both the business and the consumer from fraudulent activities.

17. SERVICE UPDATES AND DOWNTIME

To maintain our position as a leading international facilitator, we frequently update our website to improve security and user interface. While we aim for 100% uptime, there may be brief periods of scheduled maintenance. round2earth ensures that such technical pauses do not affect the processing of existing orders. We are committed to maintaining a robust digital infrastructure so that your access to USA-sourced products is never more than a few clicks away.

18. GOVERNING LAW AND EXCLUSIVE JURISDICTION

This agreement and all transactions conducted through buyround2earth.com are governed by the laws of the Republic of India. We are a proud Indian entity (Tripod) and adhere to the national legal framework. Any disputes, claims, or controversies arising out of or relating to these terms shall be subject to the exclusive jurisdiction of the courts located in Delhi, India. We encourage customers to reach out to our grievance officer for an amicable solution before seeking judicial intervention.

19. FORCE MAJEURE AND UNFORESEEN EVENTS

round2earth shall not be held responsible for delays or failure in performance resulting from causes beyond our reasonable control. This includes, but is not limited to, acts of God, war, terrorism, civil unrest, strikes, pandemics, or sudden changes in international trade embargos and customs regulations. In the event of such a “Force Majeure” situation, we will communicate with all affected customers transparently and provide the best possible options, including full refunds if the delivery becomes impossible due to these global events.

20. TRANSPARENT CONTACT AND GRIEVANCE REDRESSAL

We believe that a brand is only as good as its support system. round2earth (Tripod) maintains a dedicated customer service cell to handle inquiries, feedback, and complaints. We are not a faceless international entity; we are a local business committed to your satisfaction. For any assistance, please use the contact details below:

• Legal Entity Name: Tripod

• Brand Name: Rund2Earth

• Registered Business Address: H. No. 145 Main Road, Patparganj Village Mayur Vihar Phase 1 East Delhi – 110091

• Grievance Officer Email: support@buyround2earth.com

• Direct Support Helpline: +91-9310212477

• Official Website: https://buyround2earth.com