LEGAL ENTITY: Tripod | BRAND: Round2Earth

WEBSITE: buyround2earth.com

At round2earth, we understand that purchasing premium products from the USA requires a long-term commitment to quality. As a dedicated international facilitator, we ensure that your global purchases are protected through a transparent and reliable warranty framework. Our goal is to bridge the gap between US manufacturers and Indian consumers by providing localized support for international products.

1. MANUFACTURER & GLOBAL WARRANTY ASSISTANCE

Most premium products sourced from the USA come with a manufacturer’s warranty.

• Global Warranty: If the brand offers a Global Warranty Program, round2earth facilitates the extension of a 1-year manufacturer warranty for your purchase. We act as your liaison with the brand to ensure your device is covered under their official terms.

• Service Facilitation: We take the responsibility of claiming the warranty on your behalf, ensuring that you don’t have to deal with international communication hurdles.

2. ROUND2EARTH EXCLUSIVE 3-MONTH SERVICE WARRANTY

For certain electronics and high-end appliances where a standard manufacturer warranty may be restricted to the US territory, round2earth provides an exclusive 3-month Limited Warranty against manufacturing defects. This is our commitment to quality assurance, providing you with extra peace of mind and reassurance for your investment.

3. VOLTAGE COMPATIBILITY & ELECTRICAL SAFETY

CRITICAL NOTICE: Since our products are curated directly from the USA, they are designed for the US electrical standard of 110V-120V / 60Hz.

• India Standard: Power outlets in India operate at 220V-240V / 50Hz.

• Precaution: Always use a high-quality 110V to 220V Voltage Converter before plugging in your device. While we provide a Free Adapter for plug compatibility, any damage caused by high voltage (plugging a 110V device directly into a 220V socket) is not covered under the warranty policy.

4. REPAIR, REPLACEMENT & FREE LOGISTICS

We provide an end-to-end solution for all warranty-related issues. If your product is eligible for repair or replacement under the manufacturer’s terms:

• International Logistics: round2earth (Tripod) will handle the entire logistics process, including shipping the product back to the USA and returning the repaired/replaced unit to India.

• Doorstep Delivery: Once the manufacturer completes the service, we will deliver the functional product back to your Indian address Free of Charge.

5. HOW TO REGISTER AND AVAIL WARRANTY

To activate your warranty coverage, please register your product on buyround2earth.com immediately after delivery. You will need to provide:

• Customer Details: Full Name and Contact Information.

• Product Details: Serial Number and Barcode from the original packaging.

Claim Process:

1. Report: Email us at support@buyround2earth.com or call us at +91 93010212477.

2. Inspection: Our technical specialists will inspect the item to confirm a manufacturing defect. Once confirmed, we will initiate the claim with the brand in the USA.

CONTACT & GRIEVANCE REDRESSAL

For any questions concerning our warranty terms or technical support, please contact us:

• LEGAL ENTITY: Tripod | BRAND: round2earth

  WEBSITE: buyround2earth.com

• Customer Support Email: support@buyround2earth.com

• Customer Care Number: +91 93010212477

• Registered Office:  H. No. 145 Main Road, Patparganj Village Mayur Vihar Phase 1 East Delhi – 110091